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S U P P O R T
S U P O R T R E Q U E S T C H E C K L I S T
Step
Description
Checked
1.
Check the available documentation provided with the product or the online docs, faqs, and other reference information available on this site.
2.
Use the Search feature within this site to find information that may be of assistance. The search option is located at the top of every page in this site.
3.
Before submitting a request, document the problem. The better the information you submit, the better the response. Try to identify exactly what you were doing when the problem occurred, what software you were running, and whether or not you noticed anything significant before or during the problem.
4.
Submit your support request by filling out the form at the bottom of this page. Requests are first processed for site members, then for registered product users, followed by everybody else. Please do not call to request support unless your membership package provides for it.
5.
Become a West Coast Web Adventures member to recieve priority support and additional support services.
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or at any membership login area located throughout this site.
S U P P O R T R E Q U E S T F O R M
To:
West Coast Web Adventures, Inc.
Service Requests Department
From:
Re:
Active Pages
Automation
FGL Class Libraries
FGL Compiler
FGL Debugging
FGL Language
FGL Librarian
FGL Linker
FGL Program Editor
FGL Runtime Engine
WebDB
WebDESK
WebGEN
WebOBJECTS
WebRULES
WebSuite
Virtual Machine
VM-SDK
Other
Dear Sirs,
Your assistance with the above mentioned issue would be greatly appreciated. The specific details of the assistance required is as follows:
Please contact me at your earliest convenience regarding the above mentioned request. You may reach me via the following method:
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Telephone Number:
Best time to call:
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Non-members must include their email address when requesting telephone support
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